Thank you for shopping with us. To clarify the rights and responsibilities of both parties and improve processing efficiency, all orders, returns, refunds, replacements, reshipments, missing-part claims, shipping issue claims, and warranty requests are subject to this Policy. By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Policy.
1. General Principles
All cancellation requests, return requests, refund requests, replacement requests, reshipment requests, missing-part requests, and all other after-sales claims are subject to our review and final approval. To the maximum extent permitted by applicable law, customers are not entitled to unilaterally require any specific remedy.
For any approved after-sales case, we may prioritize remedies in the following order:
a. Troubleshooting or guidance
b. Replacement parts or reshipment
c. Replacement product
d. Partial refund
e. Full refund
A refund is not the default remedy.
2. Processing Time and Shipment
“Processing Time” refers to the period after payment is successfully received and before the goods are physically handed over to the first international carrier, export logistics provider, or pickup logistics party. If the goods are handed over to the first carrier within the stated Processing Time, we will be deemed to have fulfilled our shipping obligation.
An order will be deemed “shipped” once the goods have been handed over to the first international carrier or export logistics provider and supported by objective logistics records.
The absence of local tracking updates does not, by itself, mean the order has not been shipped.
If the order was shipped within the disclosed Processing Time and remains within the Estimated Delivery Window disclosed at checkout, the customer may not claim late shipment or demand a free cancellation or full refund solely because the parcel has not yet been received or local tracking has not yet updated.
3. Order Cancellation Policy
For customer-initiated, non-quality-related cancellations submitted within 48 hours of placing the order and before shipment, we may charge a cancellation fee equal to 10% of the order amount.
For customer-initiated, non-quality-related cancellations submitted more than 48 hours after placing the order but before shipment, we may charge a cancellation fee equal to 20% of the order amount.
Once an order has been shipped, non-quality-related cancellation is generally not accepted.
If we agree to assist with post-shipment cancellation, applicable charges such as outbound shipping, intercept fees, return freight, storage fees, handling fees, restocking fees, and other actual costs may be deducted. Customer refusal of delivery does not constitute automatic cancellation, and deductions may be applied up to 50%.
4. Requirements for After-Sales Requests
All return, refund, replacement, reshipment, missing-part, damage, and cancellation requests must be submitted to us first and must receive our written authorization before any further action is taken.
Customers must not return, refuse, destroy, repair, alter, or arrange third-party handling without our prior written approval.
Customers must provide clear supporting materials and must keep the original packaging. If the customer fails to provide the requested materials, we may reject the claim, delay handling, reduce compensation, or deny a refund or replacement.
5. Quality-Issue Handling
If the product arrives damaged, the wrong item is sent, parts are missing, or the product has an obvious functional defect, the customer must contact us within 7 days from the delivery date and provide the requested supporting materials.
We may provide replacement parts, reshipment, replacement product, partial refund, or refund. We reserve the right to prioritize non-refund remedies. A localized issue does not automatically entitle the customer to a full order refund.
The customer must not repair, alter, disassemble, or continue installing the disputed goods without our prior written authorization.
6. Non-Quality-Related Returns and Refunds
Non-quality-related returns require our written approval and may be accepted only if the product is unused, uninstalled, complete, and in resalable condition. Applicable shipping, handling, restocking, depreciation, storage, and other actual costs may be deducted.
Refund without return is an exceptional arrangement offered solely at our discretion.
For orders without insurance, any refund without return may be limited to no more than 20% of the order amount or the affected item amount.
7. Address Issues and Insurance
Where delivery fails due to customer-provided issues, the resulting responsibility and costs will be borne by the customer.
Orders without insurance are not guaranteed the same refund, compensation, or protection scope. Insurance fees are non-refundable.
8. 180-Day Limited Warranty
Unless otherwise stated in writing, the warranty period is 180 days from the delivery date.
After 180 days from delivery, we will no longer provide free replacement parts, free reshipment, refunds, or any other free warranty service.
After 180 days, paid replacement parts or paid support may be offered subject to availability. All part costs, shipping charges, handling charges, and other actual costs incurred after 180 days will be borne by the customer.
9. Final Review and Legal Reservation
If a customer submits a claim after the relevant deadline, we may decline to handle the case under the standard policy. Any goodwill assistance does not constitute an admission of responsibility and does not establish a precedent.
To the maximum extent permitted by applicable law, final determination rights remain with us regarding acceptance of claims, responsibility allocation, sufficiency of evidence, refund amount, applicable deductions, and the remedy offered.
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