14 days DOA product guarantee
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
-What we will need from you.
The Order number and item number;
A photo or video showing the issue;
A photo of the shipping label and original packaging;
1. To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3. If approved, we will arrange a replacement parts or a Partial refund of the defective product.
Will I need to send the item back to Litfad?
Actually we will pay for the defective part through a replacement parts or a partial refund of the defective product. If you are very dissatisfied with this product, please do not hesitate to contact us, customer service team will provide you with a complete solution.
Where do I send returns?
For the item if you need return,please contact customer service before. Litfad will not be responsible for returned item(s) without notifying us in advance.
Do I need to return all its components or just the faulty part?
Unless agreed otherwise, you should return the item as well as its original packaging and all its accessories, like batteries, cables, chargers, and similar ones. If one component, accessory or spare part is missing, we will ask you to pay for it.
60 days conditional return
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or to the warranty of its category. The return package should contain all the accessories of this product, which should still be in a good condition.
For the item if you need return,please contact customer service before.Litfad will not be responsible for returned item(s) without notifying us in advance.
If you find yourself in this situation, please do not hesitate to contact us to submit your claim.
For canceling an order or change an item which has not been processed, please contact us as soon as possible.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within 5 business day
Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 60 days after receiving it, you are protected by our "60 Days Return to Us" guarantee.