Ladder Not Included
Free Shipping On All Orders
60 Days Conditional Return
24/7 Customer Service
Support to Help with All Your Questions
Estimated Delivery Time: 7-10 weeks
We provide Free Shipping on most items. However, certain restrictions may apply which include:
Oversized items may not be eligible for free shipping.
Delivery Area Surcharge may apply when shipping to certain remote areas. Available shipping options and their costs will appear at checkout when you enter a shipping address.
Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
Processing Time: 7 - 10 Business days.
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time: 5 - 7 weeks.
Free shipping is available in the 48 contiguous United States. We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered.
Shipping Time (Weeks)
6 - 7
6 - 7
||5 - 6|
Please Note: For customers in the United Kingdom, orders DO NOT consist of furniture item(s) are only eligible for Expedited Express shipping method. Only orders consisting of at least one furniture product are eligible for Standard Shipping method.
Litfad.com sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.