So, I ordered a beautiful yellow circular light for Litfad on 3rd February 2025. Then I read the reviews and thought I had made a big mistake however I waited patiently and actually quite enjoyed watching it go on its voyage around the world on shipping route websites (It is officially the most well travelled of all of us). It arrived today 11th April and the box looked in good shape so I was hopeful. It was perfect! Exactly as it looked on the website, came with instructions and fittings including an additional earth wire for us Brits. I added a washer to make sure the earth connection was good but other than that, all fixings were supplied. Works perfectly as well. I can't believe I lucked out and I love my new bathroom light! Nobody has asked me to write a positive review. I haven't had any communication with customer service so I can't rate that but I was so desperate to find a positive review after I had placed my order that I wanted to write this to let other know all hope may be not lost! Hopefully you will be lucky too.