What to do if my refund is wrong?
We’re sorry if we’ve made a mistake with your refund!
If this is the case, please contact our Customer Care Team and we’ll try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
The delivery charge, which is only refunded for canceled orders before shipment.
Any discounts/points that were applied when you check out, which may not now be applicable.